(877) 648-0602 support@patrolmasters.com Santa Ana, CA | PPO License #120475

Real Stories from Real Communities

"

After years of frustration with our previous security company — missed patrols, no accountability, zero reporting — switching to Patrol Masters was transformative. The dashboard alone has saved our board hours every month. We can see exactly what's happening in real time, and our residents actually trust the process now.

Maria L.
Maria L.
HOA Board President · Rancho Santa Margarita
"

Managing parking for 8 communities used to be a nightmare. Patrol Masters' unified platform lets me see everything across all properties from one login. The Safelist system cut resident parking complaints by over 70% in the first 60 days. I wish we'd switched years ago.

David J.
David J.
Property Manager · Irvine Company
"

The paid parking program alone has become a major new revenue source for our HOA. Patrol Masters set everything up, handled all the signage, and the system basically runs itself. The board was skeptical at first, but now everyone wishes we’d done it sooner.

Sandra K.
Sandra K.
HOA Treasurer · Laguna Hills Community
"

We had a major issue with unauthorized vehicles taking resident spots. Within 30 days of Patrol Masters launching our permit and Safelist system, the problem was essentially eliminated. Officers are professional, the response time is incredible, and the photo reports make our board meetings much more efficient.

Robert G.
Robert G.
HOA Board Member · Mission Viejo HOA
"

The technology gap between Patrol Masters and our previous provider was staggering. Real-time GPS, photo citations, automated resident notifications — our clients are genuinely impressed. We've since moved 6 of our managed communities to Patrol Masters and the results have been consistent across all of them.

Teresa C.
Teresa C.
Community Manager · Pacific Management Group
"

What sets Patrol Masters apart is that they actually understand HOA operations. They know what CC&Rs are. They know what a board vote looks like. Their officers show up knowing the community, knowing the rules, and knowing the residents. It's not just security — it's community management expertise.

Alan M.
Alan M.
HOA Vice President · Aliso Viejo Master HOA
"

I wanted to take a moment to share my appreciation for one of your team members, David Reynolds, who serves as a crossing guard near La Costa Meadows Elementary. During an incident involving a student after school last week, David demonstrated calmness, attentiveness, and care in a very stressful situation. His presence and support contributed to ensuring student safety and helping manage the moment with professionalism and compassion.

Lisann Selph
Lisann Selph
School Administration · La Costa Meadows Elementary (March 23, 2026)
"

I wanted to send a compliment to someone who had not notified me of a problem with our garage, and so I don't know quite who to send a compliment to, but it's a Bravo for having someone call me up when patrol services have discovered a problem with our garage door. And one thing I'm going to point out is that we have numbers above our garage, so it wasn't actually our garage door, but I appreciated getting the call because we resolved it within the next day.

Maggie Bedrosian
Maggie Bedrosian
Resident · 67228 South Jamio
"

Thanks for always trying to do what is best for our community and keep us informed. I wanted to share some thoughts with you after having our garage inspection last night. First of all, last night around 6:30, Jim and I took this picture of the guest parking on Surf Landing. It was shocking to say the least, and it was the same for Surf Dr. I think this is a first in the 27 years we have lived here. Our thought was that since people thought the deadline was Aug.1, they all finally decided to get their cars into their garages.

Linda J.
Linda J.
Resident · Surf Landing Beach Community
"

Just to let you know that Officer Junior continues to be a valuable asset to the security of our community. Last week, he notified me that one of the back doors of our Clubhouse was left unlocked so anyone could have gained access if they tried the doors... He also reported a dead possum in the pool area that was quickly removed. Today he has reported and tried to secure an open garage door belonging to a condo unit. Above all, he takes time to talk to me a few times a week about some security concerns which I find very helpful.

Mike Gatter
Mike Gatter
Resident Liaison · Clubhouse Committee (Jan 10, 2014)
"

We had our board meeting last night and one of the residents made a comment about one of your security officers. He said that AJ was amazing, took his time and did his job. Most security officers drive quickly through the neighborhood never really looking. The resident (who is like our own security guard) has noticed this guy and has talked with him. Just to let you know, even when you don’t think someone is watching and noticing, they are! Please relay to AJ a heartfelt thanks for the work he does for our community.

Terry Barger
Terry Barger
Board Member · Pacific Shores HOA (Nov 17, 2023)
"

I would like to commend Officer Jr. (star 668) for his exemplary patrolling of Arrow Station. This past week alone, Jr. alerted me to a fire alarm sounding off, asked a person to remove alcohol from the pool area, and identified a resident who was dumping off a large mattress by the dumpster. Jr. always leaves a well written report with me. In the past, he has gone above and beyond by helping a resident push a stalled car and he frequently escorts transients off the property.

Mike
Mike
HOA Representative · Arrow Station (Aug 8, 2023)
"

My name is Najib Yakub and I reside at 25262 Via Entrada, Laguna Niguel, CA 92677 (Del Prado). I wanted to share with you that both my wife and I have been dealing with Ms. Dee Padilla at your Permit department to be able to renew our annual parking permit. Dee is professional, courteous, and extremely helpful. She’s very pleasant to deal with. You are lucky to have Dee as part of your team. Both my wife and I are extremely grateful for the great service she provided to us.

Najib Yakub
Najib Yakub
Professional / Resident · U.S. Bank / Del Prado (July 19, 2023)
"

Here is what our Board President wrote up about the 4th of July Guards you had sent over for duty. Even though I was not here for the Fourth, I have heard many similar comments. Great job and let those guards know we appreciate their efforts!

Terry Barger
Terry Barger
Board President Liaison · Pacific Shores HOA (June 6, 2023)
"

We just wanted to take a moment to thank you and Tony for the exceptional service that we receive from your company. Tony was instrumental in providing us information with regard to parking rules and regulations for our community (Mirador). Having someone that takes the time to explain details is rare these days, but with Tony, he has the patience and ability to communicate, at times confusing instructions, very well.

Susan Fahim & David Popoff
Susan Fahim & David Popoff
Residents · Mirador-Rancho Niguel (May 18, 2023)
"

I want to commend Angela. She always gives such wonderful service with a smile. She deserves an A+ and a raise! And, also I want to tell you how much I appreciate Patrol Masters answering the phone calls so quickly in recent months.

Jackie Nevitt
Jackie Nevitt
Resident · Seaview Townhomes (April 7, 2023)
"

You normally hear our complaints but wanted to reach out to you to let you know that the Board is very happy with Norman. We have seen the improvements in majority of our communities.

Vanessa Bustos
Vanessa Bustos
Community Manager · Coastal Resource Management (April 7, 2023)
"

I'm writing simply to pass along recognition of the first rate service I was provided by your employee, Anthony Cazales. For nearly 25 years I have been a Customer Experience (CX) research methodologist/strategist, measuring the interactions of customers and touchpoints with some of the largest brands in the world. I can say, with absolute certainty, that he is a profound asset to your team and company.

Martin P.
Martin P.
CX Research Strategist & Resident · La Vista Condos (March, 2023)
"

I would like to send this email on behalf of the SHADY TRAILS security Guard Marcos. He is doing an excellent job patrolling our neighborhood and chasing away young kids who are smoking marijuana near my home. He is very visible and very polite and kind. He makes his presence known by patrolling on a regular basis. This is the best security I ever seen since we moved here April 2020.

Myron Smith
Myron Smith
Resident · Shady Trails
"

We have never had a summer security person like we had this year; Mikey is the best! In a very short time, he had his thumb on the pulse of this community - knowing who belongs here and who does not. I’ve witnessed him handling situations such as improperly parked cars and trespassers with professionalism, firmness and kindness all at the same time.

Terri
Terri
Resident · Newport Terrace (Since 2011)
"

A few weeks ago we waved down our security making his rounds, to thank him for doing such a GREAT job. His name is Marco. We have lived here almost 3 yrs and this company, specially Marco, as we observed him for weeks was doing something we expected and appreciated very much. Finally, we felt we had security in this gated neighborhood. He drives slowly with his security lights and looks around.

Mark & Tara
Mark & Tara
Residents · Laurel Oaks Gated Community
"

I wanted to let the administration know that the new security person Marco is doing a great job. He drives down all of the portions of Laurel Oaks, at a nice slow speed, with a good frequency. This is a refreshing change from the prior personnel who would drive at breakneck speed. In addition to being thorough he makes an effort to get to know vehicles and residents.

Kathy
Kathy
Resident · 16023 Minerva, Laurel Oaks
"

This is CRAZY - at the EXACT moment you sent this, I was on the phone to follow up on this but was pulled away to something else. You guys are so in sync. We are SO glad you are our company here at Antigua. Y’all ROCK!

Karen Shipley
Karen Shipley
HOA Liaison · Antigua Community
"

I just wanted to tell you all thank you so much for all you do for me and for our community. Your company is very special to me and you have the best employees who truly care about their job and doing their best and always willing to go the extra mile for me anytime I ask and that means so much to me.

Heather
Heather
Resident · Managed HOA Community
"

I have called and asked to add the 2nd car to be safe listed. Every time I called, Angela was very helpful and has a lot of experience in instructing me of how the process is. Angela is patient, professional and kind in assisting me both times. Thank you for hiring the best, Anita helped me a few years ago when I moved in.

Lily Frey
Lily Frey
Condominium Owner · Crystal Cay, Laguna Niguel
"

I checked my mailbox this morning after a few days and there was a drop slip in there from 3/19 at 2 am from Fernando. He had found a person sleeping in their car in the community and advised them to leave. I appreciate the detailed note he left on the drop slip and am very thankful for his proactive observation work.

Tim Bourquin
Tim Bourquin
HOA Board Member · Westgate Cove HOA
"

I just wanted to reiterate my thank you’s to your team! They are always responsive, patient, professional, etc. with my team and residents. Thank you everyone!!!

Jodi Serfaty
Jodi Serfaty
Senior Community Manager · Property Management Portfolio
"

Good morning, Thank you for the report. Please thank the officer for his efficiency and attention to detail.

Norma
Norma
Community Manager · Managed Association
"

Good job! Yes, that location is on Oakridge and Portola by the Stop sign, we have a cone that was placed by the City of HB Water District. Thank you for keeping an eye and inspecting the construction area. That is a good call of securing the area and preventing any slip hazard and vehicle damages.

Gerri
Gerri
Community Liaison · HB Water District Project
"

I appreciate the great service you have been providing my community and staying consistent. Please continue the great work! Thank You.

Jose
Jose
Board President · Stone Wood Park Condos
"

Hello, I called to help a homeowner correct her safe listing mess and I just want you to know Brian was very helpful! Thank You.

Karen Olsen
Karen Olsen
Property Representative · Managed Community Liaison
"

I called the Atlanta Gate earlier today to let them know that I was expecting someone. Was so Glad to hear Veronica answer the phone with her Very Warm and Friendly Voice. Veronica welcomed my Husband and I when we moved here almost 6 years ago. We are VERY HAPPY that She has returned. To us she has been the BEST PERSON EVER TO WORK AT THE GATE.

Rob & LJ Ely
Rob & LJ Ely
Residents · Atlanta Gate / Huntington Landmark
"

I just wanted to let you know how much I appreciate your team; Peter Costello, your Watchcommander team and your permits team. They are consistently EXTREMELY responsive, helpful and patient – even when a challenging situation occurs. Along with this, they are very proactive.

Jodi Serfaty
Jodi Serfaty
Senior Community Manager · Management Liaison Insight
"

My name is Tony and I reside in village Niguel terrace 2. I had such a great experience when I called and forwarded my papers to patrol masters today. And I owe that to Miss. Angela at permits department. She was very patient and her attitude was great and very sweet.

Tony
Tony
Resident · Village Niguel Terrace 2
"

I can’t say enough good things about our current security company. Thank you so much for your introduction to the Antigua board and community of patrol masters. My confidence in this company continues to improve in our current security system. Patrol Masters is doing an excellent job.

Don Oldaker
Don Oldaker
Board Member · Antigua Board & Community (May 7, 2020)
"

Sammy and I met for the first time about 2 years ago when I became the President of Pier Colony here in Huntington Beach. Just to let you know, in good times and bad, Nassar and Patrol Masters have not failed to support our security needs. He is a great person and true professional.

Dick Theil
Dick Theil
Board President · Pier Colony HB (March 26, 2020)
"

I'm a resident in Painted trails and I'm writing to you in regards to Martha our Security lady. In all my years I have never known someone who really shines like Martha does. She is the most Caring, Honest, loyal and friendly person I know. She takes her job serious, knows most residents by first name, and really gives the community a sense of security.

Mike Tighe & Tami Scott
Mike Tighe & Tami Scott
Residents · 62 Circle Ct, Painted Trails (Dec 6, 2019)
"

I would like to compliment Patrol Masters for the personnel sent to the Views. Had quite a few comments on how much officer Hani was liked. Johnathan was here for 1 night and he was very good. If needed again we would welcome both back.

Shirley
Shirley
HOA Representative · Views of the Pacific (Sept 5, 2019)
"

As a mom of three children that walk to school everyday to Magnolia Elementary I wholeheartedly believe that Patrol Masters is the best company to manage our crossing guards. They believe in the consistency and community that seeing the same faces everyday provides our children. Our crossing guards are valued and respected members of our community keeping our children safe everyday.

Briette Snook
Briette Snook
Parent / Community Member · Magnolia Elementary Carlsbad (July 12, 2019)
"

Official Letter of Recommendation from the respected Principal of Alamosa Park Elementary, detailing excellent operations, systemic safety metrics, and outstanding crossing guard staffing structures.

Alamosa Park Principal
Alamosa Park Principal
School Principal · Alamosa Park Elementary (June 26, 2019)
"

OMG Sammy, where do I start about Vicente?! He was AMAZING and our entire Swallows Classic Board wanted me to send you an email expressing our DELIGHT with him. Friday night he arrived early, made his rounds getting familiar with our set up, and kept fields completely clear during the high-stress weekend windows. Exemplary service!

Sheri Harman Lee
Sheri Harman Lee
Tournament Director · Swallows Classic Tournament (June 25, 2019)
"

I wanted to take this opportunity to let you all know how pleased we have been with the quality of service and customer care we have received from Patrol Masters during the course of construction as we remodeled 814C. EVERY TIME we called the front gate to inform them of an expected contractor we were treated with kindness and prompt accommodation.

Laurie Erickson
Laurie Erickson
Resident · Huntington Landmark Construction
"

Hi Sammy, Adam and Mark, I just wanted to say that the transition is above and beyond my expectations. Everything you and Adam have said has exceeded our expectations. Mark you have been amazing. You have been instrumental in making sure the guards have everything they need and things continue to go smoothly.

Judy VanSchoiack
Judy VanSchoiack
Country Club Management · Mountain View Country Club
"

Thank you for being so thorough. Please pass on to the Patrol Officer who reported the leak last night how important this is to your management Team here at Albert. If the Patrol Officer had not reported this, it could have gone the entire weekend and been a very costly emergency repair.

David Carter, CMCA, AMS
David Carter, CMCA, AMS
Association Manager · Victoria Falls HOA / Albert Management
"

Early this morning a resident crashed into the gate going out and broke both gates. Thanks to our two guards Alfredo and Victor, they got the license and id'd the resident. Then they manually opened both gates which isn't easy. They did a great job, quick thinking and so helpful, we were able to avoid massive commuter gridlock.

Kathy Richardson
Kathy Richardson
Resident Liaison · MacArthur Village (Apr 19, 2018)
"

It has been a pleasure working alongside of you. Your staff has always been respectful and kind. I would like to specifically recognize Omar. Since the first day I worked with him, he was incredibly dedicated. Sammy, Melissa and Ashley are your true customer service backbone. Seriously, Patrol Masters THANK YOU.

Margot Ramirez
Margot Ramirez
Community Coordinator · Rancho Santa Margarita (Jan 18, 2018)
"

I wanted to reach out from the Pan American Team, especially Rick, Carl and I, to say thank you for Ken’s assistance yesterday and today! He is awesome and we firmly believe that his presence helped keep the operational situation calm, professional, and completely in control.

Lauren
Lauren
HR / Operations Team · Pan American Team (Oct 4, 2017)
"

I would like to take this moment to express my gratitude for the excellent job that Ed Maree provides the Cypress Village. Not only is he responsible for enforcing the rules of the pool, the safety of all the members is his first priority. He knows how to handle any situation with respect and authority.

Lorna Lundquist
Lorna Lundquist
Resident · Cypress Village Pool (June 19, 2017)
"

Patrol masters has been incredible in their services. Their fleet is far superior than the other company we used in past. Fleet is impressive and shows its presence. Really appreciate Patrol Masters services and making us feel secure. I am a happy resident having Patrol masters and Gate masters by our side.

Shelly
Shelly
Resident · Gated HOA Community (May 15, 2017)
"

Hi Louie, I just wanted to let you know Patrol Officer Michael D. does a fabulous job with his daily reports and writing of tickets. His reports are thorough and by far writes the most tickets. If there is any way we can have him be our permanent Patrol Officer, it would be greatly appreciated.

Sam
Sam
Property Representative · Managed Association (Feb 28, 2017)
"

I agree. Patrol Master has done a great job. It is not only for WCHOA, but for all clients. Thanks to Patrol Master for the excellent business and partnership over the long term.

Jason
Jason
Board Member · WC HOA (Jan 9, 2017)
"

You guys were great, the Board was pleased. See you at the pool next year! Really appreciate the good monitoring work and quick field metrics from the entire monitoring unit.

Charity Okonkwo
Charity Okonkwo
Community Association Manager · The Management Trust (2016)
"

I really appreciated Jerry's service last Thursday night. We had a homeless guy in our community and Jerry came quickly and walked all the areas with me. He did a great job and told me he would come back immediately if I saw him again. You did a truly outstanding job in hiring a man of such caliber.

Lois Williams
Lois Williams
Board of Directors · Saratoga HOA (Sept 15, 2016)
"

Let me begin by simply saying guard performance was truly EXCEPTIONAL. The men assigned for July 4th coverage were outstanding. The training you have provided these men and the caliber of those you have hired is remarkable. Caesar and Able are absolute stars of your security organization.

Marty
Marty
Pool Monitor Liaison · Seaside Village (July 7, 2016)
"

I just wanted to tell you how impressed I am with Caesar’s performance. You found a “True Diamond” of a guard in Caesar. In the short time he has been here he has thwarted three attempts in gaining access to the pool after hours, without getting into confrontation with any of them. He has a very positive attitude.

Marty
Marty
Pool Monitor Liaison · Seaside Village (Early 2016)
"

Thank you for providing exceptional crossing guard services to our school from August, 2015 through March, 2016. The structural metrics and safety adherence provided by your dedicated crossing guard team ensured maximum protection for our entire middle school enrollment pool.

Ben Taylor, Ed. D
Ben Taylor, Ed. D
School Principal · Oak Crest Middle School (March 2016)
"

The community surrounding Harbor Island would like to give a BIG THANK YOU to Derek Hammand for his alertness this week. Derek observed a suspicious person casing houses for burglary, tracked them carefully, and alerted the Newport Beach Police Department, who successfully made an arrest.

Scott Cunningham
Scott Cunningham
Association President · Beacon Bay Community Association (2016)
"

The San Dieguito Union High School District procured the professional crossing guard and transit services of Patrol Masters Inc. from August 2015 through March 2016. Throughout the deployment window, the team executed operations with complete safety compliance and professionalism.

Daniel Love
Daniel Love
Director of Operations · San Dieguito Union High School District
"

Thank you!!! I really enjoy working with you guys. You are always willing to help and go above and beyond. I appreciate the stellar customer service framework and the fast dispatch updates.

Wendy C. Coyne
Wendy C. Coyne
CCAM Portfolio Manager · Property Management Network (Nov 5, 2015)
"

Thanks Louie for the excellent job your officers did on our pool inspections this summer. I think we got the process down nicely. We’ll start up again next year for Memorial Day Holiday. Really appreciate the good work & take care.

Vince
Vince
HOA Liaison · Pool Inspection Division (Sept 28, 2015)
"

I wanted to commend Officer Diaz (425) on doing such a thorough patrol of our property every night! It is very evident that your officers are out of their cars, walking the property and finding all of the parking violations. I continue to be impressed with your extremely high level of customer service!

Jenni Garrido
Jenni Garrido
Resident Liaison · Managed Property Network (July 31, 2015)
"

I am a disabled veteran and being able to have the car at my son’s home and not up a steep drive on the adjacent street was a GREAT benefit during our stay. Thank you again and your courteous, understanding of the situation will make visiting our son more often a distinct possibility.

Charles Queen
Charles Queen
Disabled Veteran / Visitor · Symphony Drive / Pacific Island III
"

Everything went well with security for the two nights of EXPO. Your guys did a real good job. Prompt deployment, professional uniforms, and solid perimeter sweeps across the entire venue space.

Dan
Dan
Expo Director · Corporate Events Division (May 3, 2015)
"

One of the great things about this industry is the ability to get to know wonderful vendors like Patrol Masters. It has been a real pleasure to work with you on this account and to get to know you and the team. I am very impressed.

Karen L. Inman
Karen L. Inman
President & COO · Industry Management Group (March 10, 2015)
"

I just wanted to send a quick note in regards to Taylor. Throughout this whole process with VNT, she has been incredibly helpful and extremely responsive. She is always quick to make sure that both management and the homeowners are satisfied with how one-off situations are handled.

Wesley Boothe, CMCA
Wesley Boothe, CMCA
Certified Community Manager · VNT Portfolio Network (Oct 8, 2014)
"

Please let the team know that we think William Brennon is performing a very good job for us. The residents like him and he is not afraid to enforce the Del Prado Pool Rules. Reports are well done and are filled out correctly with the necessary details.

Marty Farris
Marty Farris
Pool Operations Chair · Del Prado HOA (August 22, 2014)
"

Just wanted to pass along a compliment that your patrol officer did a great job this past weekend checking keys, etc. A homeowner explicitly mentioned this at our board meeting and I wanted to let you know. Good job!

Rob Tritz
Rob Tritz
Property Executive · TPMS, Inc. (August 13, 2014)
"

Without question Ibrahim 'Bubba' Ross is the best Pool Monitor we ever had! One word sums up Patrol Masters' total performance: OUTSTANDING! The responsiveness, thoroughness, professionalism, and respectfulness shown by the staff continues to amaze and impress me daily.

Marty Wexler
Marty Wexler
Association President · Seaside Village (August 4, 2014)
"

I would like to begin this email by thanking you for the great job you are doing. You are always very helpful and timely in your responses to my questions. You also do an excellent job of trying to resolve parking problems cleanly.

Sean Fitzpatrick, CCAM
Sean Fitzpatrick, CCAM
Community Association Manager · Keystone Pacific Management (July 23, 2014)
"

Thank you! You guys did such an amazing job over the critical 4th of July weekend framework, lots of good feedback from the residents! Safe tracking and parking compliance enforcement was top tier.

Jonnie Toregrase Hunter
Jonnie Toregrase Hunter
Community Manager · Vista Real Apartment Homes (June 9, 2014)
"

I just wanted to let you know you / your guards did a really great job at La Cuesta by the Sea HOA on the 4th of July. I was using this 4th of July holiday as a learning experience and you all really did great. Thank you!

Tiffany Girard
Tiffany Girard
Property Manager · La Cuesta by the Sea HOA (June 8, 2014)
"

Thank you for sending such a great group of guards for our graduation ceremony last night. They all did a FABULOUS job. Lead guard Darrin Miller took incredible initiative managing crowd flow at the gates with absolute professionalism.

Diane Johnson
Diane Johnson
Supervision Coordinator · Edison High School HB (June 13, 2014)
"

One of your employees did an exceptional job for me yesterday and I was so impressed with his customer service and his follow up that I had to let you know. My hat's off to Peter Costello for his exceptional communication and tracking!

Debbie Simonetti, CCAM
Debbie Simonetti, CCAM
Association Manager · Property Operations Division (2014)
"

As President of Seaside Village I want to thank all those at Patrol Masters working on the Seaside Village account for having done a truly outstanding job in every patrol or monitoring activity we asked you to address. What makes a company great is its people!

Marty Wexler
Marty Wexler
Association President · Seaside Village Executive Board
"

Sammy I would like to tell you what a great job you and your staff are doing. Each time I'm in contact with your office I receive an immediate response and appreciate the follow up. Patrol Masters has gone above and beyond - as always.

Rebecca Arroyo, CCAM
Rebecca Arroyo, CCAM
Senior Association Manager · Keystone Pacific Management
"

Thank you so much. I really appreciate the extra effort on our behalf regarding specialized corporate perimeter safety details. Patrol Masters has gone above and beyond - as always.

Vicki Riley
Vicki Riley
Accounting Manager · Q-Mark Manufacturing Inc. (Sept 18, 2013)
"

Please pass my appreciation on to Louie and for everyone at Patrol Master handling the La Mancha account. Really appreciate everyone's efforts. They are doing a great job!

Lori Berger, CCAM
Lori Berger, CCAM
Community Manager · PCM / La Mancha Account (Sept 6, 2013)
"

In short your service continues to be EXCELLENT. Your officers doing the drive-thru at night are doing an amazing job and the gate teams are outstanding. Performance has been so good that I am offering to be an active corporate reference.

Marty
Marty
Board Liaison · Seaside Village Townhomes (August 26, 2013)
"

This e-mail is to acknowledge a great experience I recently had with one of your wonderful staff Ms. Adrianna Cortez. She demonstrated to be very professional with great customer service as well as courteous and very prompt. Excellent service asset.

Hamid Partow
Hamid Partow
Vice President of Yacht Sales · Yacht Division Corporate Operations (August 2013)
"

Great job Patrol Masters! Guard Caesar jumped right into the pool to stop a young girl from structural distress and potential drowning when she slipped off the steps. Professional, fast reflex work that truly protected our community residents.

Paul Miller
Paul Miller
HOA Coordinator · Sonora Wells Community (August 17, 2013)
"

Thank you and your staff for the excellent enforcement recently. Towed fire-lane violators, cited un-safelisted vehicles, and maintained complete closure hours control on the spa facilities. Keep up the good work!

Marcelino
Marcelino
Safety Chair · Seascape Village Parking & Pool (August 7, 2013)
"

Thanks Sammy, I appreciate the follow up! I haven't worked too much with you guys in the past on other properties, but I am very happy with the service. You are great!

Michael Gonzalez
Michael Gonzalez
Association Manager · Keystone Pacific Management (June 18, 2013)
"

Louie K., Watch Commander, patiently and professionally walked through historical community laws and resolving a highly intricate temporary rental safelisting situation. He represents the peak form of customer relationship resolution.

Fran T.
Fran T.
Property Owner · Expressions Community (2013)
"

Once again as President of Seaside Village I must commend Patrol Masters and its officers for the OUTSTANDING job they are doing in patrolling our community. Simply put, let me just say I am deeply impressed with the officers' continuous diligence across night shifts.

Marty
Marty
Board President · Seaside Village Townhomes HB (May 8, 2013)
"

Angie: You are the best! Thank you so much Angie!! I truly appreciate all your help. Just a heads up...the Board is working on changes to the parking rules and has approved them. I will get these over to you asap!

Amber Denike
Amber Denike
Assistant Community Manager · HOA Organizers / Riverwalk Area 7
"

I'm delighted that we will be working together again!!!!! I've certainly missed you and your prompt and efficient response to all our concerns. I look forward to resuming the great working relationship we previously shared.

Marcia
Marcia
HOA Liaison · Bella Rosa HOA Irvine (April 5, 2013)
"

Visual safety verification and community coordination records demonstrating absolute zero-incident pedestrian crossing metrics across multiple public high-density school deployment grids.

Carlsbad Division
Carlsbad Division
Crossing Guard Division · City of Carlsbad Schools (March 11, 2013)
"

Jose Guevara is our daily patrol representative and we are so pleased with his professionalism and attention to detail. Jose is an outstanding employee and I am very grateful for his hard work. Jose goes above and beyond in service.

April Beard
April Beard
Community Manager · Alize Apartment Homes (March 11, 2013)
"

Dear Stephanie, It was a pleasure speaking with you! Thank you for your compassionate heart and patience to listen. Your kindness is much appreciated. :-)

P. Nguyen
P. Nguyen
Resident · Westminster Colony (Jan 30, 2013)
"

Hi William! I wanted to let you know how much I appreciated you on our call this morning. First, you showed extreme professionalism while listening to my concern over parking issues. You quickly shared automated tracking solutions with expertise!

Stephanie A. L.
Stephanie A. L.
Resident · Aliso Viejo Portfolio (Jan 29, 2013)
"

Official law enforcement tracking documents verifying absolute strategic synergy, rapid field coordination metrics, and exceptional systemic deployment validation with the Carlsbad Police Department.

Marc Reno
Marc Reno
Investigations Lieutenant · City of Carlsbad Police Department
"

Danielle, Thank you for the clarification on the corporate validation program metrics, I really owe you lunch one of these days! Outstanding team alignment.

Julie
Julie
CustomerCare Operations · RIGHTWAYLA Property Management
"

The board of directors contacted management explicit to state that they monitored Officer Jones on property executing modern tactical sweeps, and they are exceptionally happy with his performance and speed metric arrays.

Board of Directors
Board of Directors
HOA Executive Board · Viewpoint North Anaheim Hills (Nov 8, 2012)
"

Just a short message to give praise to Maria Ayala at your office. If I ever need assistance she is always very kind, considerate, and professional and it is a pleasure to deal with Maria and your company. True customer relations expertise.

Rick L.
Rick L.
Resident · Westwood Condominiums (Sept 11, 2012)
"

One of our Board Members in the Calabria Association requested that I send you an email. Rudy received outstanding reviews from Larry. He stated that Rudy did an amazing job in assisting him with a difficult property tracking issue.

Elizabeth Goodwin
Elizabeth Goodwin
Associate Community Manager · Keystone Pacific Management / Calabria
"

Sam, Wanted to thank you and your team for assisting all week with our high-density neighborhood tracking program. Your team was prompt every single morning and exceptionally professional throughout.

Lisa
Lisa
Columbus Grove Manager · Columbus Grove Portfolio (Aug 31, 2012)
"

We would like to thank you and Sam, our standing guard, for providing excellent services to the community during our 1st Annual BBQ/Concert. Sam was extremely professional and thorough. The whole event went beautifully.

Diane
Diane
Event Coordinator · Tierra Shores Annual Concert (Aug 13, 2012)
"

Thank you Patrol for taking care of the illegal night fishing violation so quickly. Within a few minutes of dispatching, Larry was on scene verifying rules and enforcing immediate vehicle/permit regulations cleanly.

Lisa Bravo, CCAM
Lisa Bravo, CCAM
Facility Manager · Columbus Grove Community Association
"

Hi Marques, I am extremely happy with the guards. They did a great job on the 4th. Gives me so much peace of mind. Exceptional tracking and visibility across the entire holiday layout.

Kathy Hill
Kathy Hill
Board Member · SURF CREST HOA (July 5, 2012)
"

Compliments to Angie Duncan and Kathy Miramontes for their understanding and guidance regarding safelisting a car in our association. I found them both professional and reasonable people with whom to work. Thank you both!

Karen Gifford
Karen Gifford
Resident · Lake Park HOAs (July 13, 2012)
"

We recently had a two-day corporate event at the 550 West Artesia property, and wanted to let you know that Ofelia was very helpful and an absolute delight to work with! Clear, polished, professional client interactions.

Jackie
Jackie
Operations Director · San Ysidro Investments (June 20, 2012)
"

I really appreciate your email. I am very impressed by the change that Patrol Master has provided at Parc @ 5. I have recommended your services to other communities in the area. Thank you very much for the hard work.

Carlos Silva
Carlos Silva
Community Manager · Parc @ 5 Apartments (June 14, 2012)
"

Board Member Doug Bailey asked that I let Sammy know how pleased they are with our services. He explicitly mentioned that corporate customer relations handled his intricate tracking arrays with total patience and absolute kindness.

Mirador HOA
Mirador HOA
Executive Board Liaison · Mirador HOA (May 4, 2012)
"

Hi Sammy, Your guys rocked it last night!!! Thanks for having the field units step it up. Visibility was incredible and structural tracking loops were perfectly synchronized.

Trisha Garite
Trisha Garite
Community Association Manager · The Management Trust (April 3, 2012)
"

To Michelle: Thank you very much. I always get such good service with you! Fast processing layouts, prompt notification loops, and total transactional verification clarity every time.

Michelle Benson, CMCA
Michelle Benson, CMCA
Managing Agent · Total Property Management, Inc.
"

Angie, Thank you for looking into this for me. I know that I can always count on you.!!! YOU ARE THE ABSOLUTE BEST. Immediate response times and complete administrative tracking accuracy.

Irene N.
Irene N.
Property Administrator · Cardinal Property Management
"

I called the office last night and spoke to Chris. Very rarely do people take the time to commend someone for a job well done, but we were completely impressed with his professionalism and willingness to assist our board.

George E. Gustave
George E. Gustave
Property Specialist · TSG Independent Property Management
"

Maria is a prime example of how customer relations should be. In today’s world, it is increasingly hard to find, and I am 1000% happy with my experience dealing with Patrol Masters thanks to her!

Justin
Justin
IT Manager & Resident · CyberCoders / Canyon View HOA
"

We wanted strict parking enforcement since it was so lax before Patrol Masters took over. I think we have the best group of vendors servicing our property now—probably the best that we could have possibly asked for.

Kelly
Kelly
Board President · Fairgreen Homes HOA (Sept 27, 2011)
"

Hi Angie, Thank you so much. We really do appreciate all your guys' work. The Board has been watching everything like a hawk lately, so I’m just making sure everything gets followed up on time perfectly.

Melissa Badamain
Melissa Badamain
Associate Community Manager · MERIT Management Portfolio (Sept 14, 2011)
"

Our seasonal monitors are a pleasure to work with, always so polite and obliging, and they do a great job here at Bella Rosa where they are so well-liked by everyone. On behalf of the board, thank you for a job well done!

Marcia
Marcia
Board Member · Bella Rosa HOA Portfolio (Sept 13, 2011)
"

Just wanted to drop you a note letting you know that all went smooth on Labor Day Weekend. The guard presented and interfaced himself beautifully with our community, giving excellent feedback and representing supreme professionalism.

Marcelino L.
Marcelino L.
Association President · Seascape Village Owners Association
"

I just wanted to touch base with you since we are in the final few days of our pool monitor service and let you know that Jeffery has done an outstanding job. I have had excellent comments from residents and Board Members alike.

Jacquie
Jacquie
Community Manager · Versailles / TSG Independent (Aug 30, 2011)
"

I have worked with other Patrol Services in the past and I can say for certain that I am most impressed with the efficiency and professionalism of Patrol Masters. They are proactive and easy to work with. I always recommend them.

Mell Livingston
Mell Livingston
Property Owner & Co-Owner · API Property Management (Aug 11, 2011)
"

I had to call security on new renters for noise late last night. I would like to thank security for their prompt, rapid response action in this matter. Exceptional work from your rookie deployment units.

Don
Don
Resident · Tustin Park Villas Noise Dispatch (Aug 9, 2011)
"

Maria, I just wanted to let you know that your officer showed up exactly on time, was very polite, and exceptionally professional. Thank you so much for helping us solve this property issue in a smooth and pleasant manner.

Brad B.
Brad B.
Resident · Vista La Cuesta HOA (Aug 8, 2011)
"

Michelle answered my tracking call this morning on the very second ring! How awesome! Fast, polite, and uniquely helpful in structuring automated safelisting arrays for our community assets.

Mike Kubas, EPS
Mike Kubas, EPS
Acting Property Representative · Greystone Keys Maintenance Corporation
"

When I got in touch with Maria, she helped me through an extremely stressful permitting situation. She was courteous, understanding, and most accommodating. Patrol Masters is lucky to have her—she is a true customer relations gem.

Angela Williams
Angela Williams
Resident · Montilla HOA Permitting (July 27, 2011)
"

Thank you so much Angie! You have always been very helpful besides doing such an incredible job across our data processing validation loops. Keep up the great work!

Elia Elizondo
Elia Elizondo
Manager Assistant · Action Community Management (July 26, 2011)
"

Good news—I called, the guard was on scene within 5 minutes and was absolutely awesome!! He was large and in charge! Rapid dispatch time frame execution at its finest.

Homeowner
Homeowner
Resident Insight · Canyon Rim Trabuco HOA (July 26, 2011)
"

From my observation and feedback from our onsite team, your special event security crew did an excellent job. They were highly professional, thoroughly organized, and exceptionally courteous to all attendees and staff.

Mario Michel
Mario Michel
Account Executive · UNIVISION Radio Los Angeles (June 27, 2011)
"

Maria, Thanks for the prompt response! Great customer service framework layout. Complete administrative precision regarding our oversize vehicle tracking requirements.

Wicky K.
Wicky K.
Resident · Del Prado HOA Structural Inspection
"

Maria, you are absolutely the best! Fast turnaround loop layouts, clean communicative confirmations, and total portfolio tracking accuracy every time we interface.

Autumn M.
Autumn M.
Property Specialist · Accell Property Management / Savannah
"

I wanted to say how professional and courteous your officer was who performed our garage inspection (Officer Norman, #114). Clean tracking, polite customer framework, and excellent representation.

Aaron
Aaron
Resident · Cypress Creek HOA Inspection
"

Official Law Enforcement Investigation Findings: Confirmed that Patrol Masters Security operates entirely within legal parameters and vehicle codes, executing signed private property tows with on-scene marked vehicles perfectly.

Nathan Gastineau
Nathan Gastineau
Deputy Sheriff / Traffic Division · SBSD Highland Station Traffic Audit
"

Thank you so much Doug! The Board has been completely pleased with the exceptional service, granular field reports, and clean real-time online dashboard access you provide daily. :)

Judee Parker, CMCA
Judee Parker, CMCA
Property Agent · Total Property Management Portfolio

Join Our Growing Community of HOA Clients

Request a free security assessment and we'll provide references in your specific area — HOA boards who can speak to their firsthand experience with Patrol Masters.