I wanted to bring your attention to the professional manner and excellent customer support I received earlier today with Louie K., Watch Commander. I have a tenant in Expressions, who has had some issues in getting her parking situation resolved since she moved in on April 1st. There was a bit of confusion on Patrol Masters policies and procedures, and my tenant was informed she would need an inspection of both their cars and the garage (I have a one car garage). She had the cars "safe listed" but couldn't understand the inspection that they said was needed since they were finally able to park one of their cars in the garage. Additionally, one of their cars was just involved in an accident and they have a rental in the interim that needed safe listing. All that said, I was asked to intervene which I did this morning in order to get some direction and clarity on the entire parking situation at Expressions, since it's been 5 years since I lived there. I was fortunate enough to get Louie K. when I called, who patiently, after hearing my lengthy explanation of what my tenant was dealing with, explained to me in a very calm and professional matter, the procedures that Patrol Masters adheres to. Additionally he followed up on all the details involved with my tenant and promptly emailed me and left a voice message with me on how he was handling the matter and the positive resolution he was able to accomplish.
I've read some negative things about Patrol Masters, and I know my tenant has not had the best experience dealing with some of your reps, but I must say Louie K. should be teaching some of your employees the tactics of proper customer support and courtesy in dealing with difficult situations. Please give him my kudos again for all the help he extended in resolving my problem.
Thanks you for your time.
Thank you Fran! We appreciate your feedback and kind comments regarding our employee, Louie. Actually in the position he is in, he will be training and working on Customer Satisfaction issues so your suggestions are spot on!
Patrol Masters, Inc.